Privacy & Data Protection Policy
How we collect personal information about you
We collect information from you in three ways:
- Directly from you. We may ask you for collection and delivery details which may include personal information about you.
- From third parties. We may ask for information about you from third parties, for example when we get authorisation for a payment you make using a credit or debit card
- From what you do on our site. This can show us for example, which or our services you use most and least. We may use this information to personalise the site to better meet your needs.
How is your personal information used?
- We may transfer your personal information to other members of our group of companies.
- We may use your personal information to provide and/or enhance the services we offer to you.
- We may pass your information to our third party subcontractors to enable them to provide certain services to us in relation to the services that we provide to you.
- Sometimes we'll share your information with carefully selected reputable third party organisations to provide you with a service or to send you offers that we believe you may find of interest. If you do not want us to use your information for third party marketing purposes, please write to us at the address below.
- Hermes may also use your information to keep you informed of new products and/or services that we are offering and think you may find of value.
- To protect Hermes or others, we may share your information with third parties when we believe it is necessary to comply with the law or protect rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.
- We may also transfer your information if we reorganise our business and/or sell part of our business (as it may be one of the business assets that we transfer).
- We will only deal with third parties that we trust to act in our your best interests and who treat your information with the same stringent controls that we apply ourselves.
How long do we keep your information?
This depends on the context in which you provided it. In particular:
- We will keep your information that is necessary for us to provide you with a service you have requested or purchased through this website for as long as it takes us to provide that service.
- We will keep records of any transactions you enter into on this website for up to six years. This is so that we can respond to any complaints or disputes that arise in that period.
- We will keep other information about you if it is necessary for us to do so to comply with the law.
Can I find out what personal information Hermes holds about me?
Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. (We charge £10 for information requests and will require you to prove your identity.). We will use reasonable efforts to supply, correct or delete personal information about you on our files.
You can write to us at the address below.
You can of course request at any time that we correct any information we hold about you.
Keeping your personal information secure
We know that your privacy is very important to you and that you take the security of your personal information seriously.
We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
We will take all reasonable steps to protect your personal information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.
What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences and allow us to tailor the websites to your interests.
Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of Hermes's features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
The 'myhermes' website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitor's use of the website and to compile statistical reports on website activity for Hermes.
Hermes will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Hermes will not link, or seek to link, an IP address with the identity of a computer user.
The next time you visit our website (using the same computer) our server will recognise the cookie and provide us with information about your last visit.
If you do not want a Cookie to be stored on your hard drive you should select the appropriate options on your web-browser. Please refer to your web-browser provider or system user guide for detailed information on disabling cookies. Please be aware that disabling cookies may prevent the correct operation of some of our online services to you.
For more information about cookies, including how to change your browser settings and find and delete cookies on your hard drive, please visit www.aboutcookies.org.
Internetworking Protocol Addresses
An internetworking protocol address ("IP Address") is a number automatically assigned to your computer on connecting to the Internet. Hermes will make a record of your IP Address and may use it for administrative, security and statistical purposes.
Links to other sites
This website may include links to other sites. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices or, site content, or the services they offer.
If you call any of the customer service telephone numbers quoted on this website, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.
Data Protection Act
As a reputable company, Hermes is registered as a Data Controller under the Data Protection Act 1998. All information covered by the Data Protection Act applies equally to those to whom you ask us to deliver items and we apply the same stringent levels of security and protection to their information as we do to yours.
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